CUSTOMER INFORMATION

IPTV Australia Refund Policy

This page explains how to submit a refund request and how eligibility is reviewed for an activated digital subscription.

Requesting an IPTV Australia Refund Review

Email support@setiptv.site from the address used for your order. Include the order reference, purchase date, selected plan, affected device and a concise description of the issue. Never include your password in the request.

How IPTV Refund Requests Are Assessed

Each request is reviewed according to the order status, whether credentials were delivered or activated, the reported technical issue, troubleshooting already completed and any mandatory consumer rights that apply in the customer’s jurisdiction.

IPTV Technical Issues

Please allow support a reasonable opportunity to diagnose activation, compatibility or connection problems. A problem caused by an unsupported device, third-party player, local network or incorrect credentials may require troubleshooting before eligibility can be determined.

Refund Processing

If a refund is approved, it is returned through an available supported payment route. Processing time can vary by payment provider. This policy does not limit rights that cannot legally be excluded.

Submit an IPTV Refund Request

Send the required order information to the support team.

Request a refund review